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If you cant perform a soft reset on the controller, then you have no other option but to perform a hard reset.

This troubleshooting guide shows you the possible solutions that you need to try first before deciding on whether or not to junk a misbehaving controller.

Causes why your PS4 controller is not syncing or connecting to the console There are a few reasons that can be blamed for the PS4 controller syncing issue.

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Sonys PS4 uses standard Bluetooth connection to sync wireless controllers.

If you have a number of Bluetooth devices connected to your PS4 and your controller wont connect at all, you may have a signal interference issue at hand.

Wireless devices that use Bluetooth to connect are typically designed to handle possible signal interference from other devices but connection problems may still occur.

You should try to disconnect other Bluetooth devices such as tablets, headsets, smartphones, PCs, etc., to see if any of them is causing the problem.

At other times, the controller may not be able to maintain a good connection at all.

The same can happen if the battery is damaged or no longer holding a charge.

Since theres no setting on your console to update the firmware of the controller, you are limited to resetting it instead.

This is often an effective way to fix misbehaving PS4 controllers.

Troubleshooting a PS4 controller that wont sync or connect Below are the potential solutions that you can try if your PS4 controller is not connecting to the console.

When troubleshooting a wireless PS4 controller, make sure that you charge to 100 first.

This will make sure that youre not dealing with a possible PS4 controller wont-turn-on or weak battery issue.

If youre having trouble connecting a controller wirelessly, try using a USB cable instead to resync it.

Heres how: -Get a known good working USB cable.

Connect the controller to your PS4 with the USB cable.

Press and hold the PlayStation button in the middle of the controller.

This will clear the old connection setting and resync this controller to the console again.

If the previous step hasnt helped, you can try to check if re-syncing at startup will do the trick.

Press and hold the PlayStation button on the center of your controller.

If you dont have a second controller to use, just skip this solution and proceed to the next one below.

Using the second controller thats working, go to your PS4s Settings menu.

Select Devices from the drop-down menu.

Select Bluetooth Devices.

Find the wireless controller thats not working in the list of devices and select it.

An active controller should show a green dot while inactive ones will have a white or grey circle.

Press the Options button on your controller, found to the right of the touchpad.

This will disconnect the inactive controller from the console.

Turn off the PS4 console.

Re-sync the controller at startup like what we did in Step3.

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