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We have followed the instructions from Bigpond to configure the email client but are still having the problems and Telstra technical assistance have not resolved the issue despite spending several hours on the phone with them.

We have gone through the troubleshooting with TelstraBigpond and the modem is receivingsending signals at the correct levels.

This will go on for minutes, but more often hours, until it finally connects and we are able to receive our emails.

We have checked our connection to the internet and it is working.

I am sending this message using the same internet connection.

This is getting very frustraing and the issue needs to be resolved.

We are paying 699 per month for a 20GB plan and 799 for an additional 20GB data pack.

These are exhorbitant prices and we should be able to receivesend our emails when we are paying this price.

Could someone help resolve these issues with our email please Thank you.

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